Refund & Cancellation

1. Eligibility for Refund

Refunds are applicable only in the following specific circumstances:

• Double Payment: If you were charged twice for the same service due to a technical glitch.
• Service Not Delivered: If a digital Kundli report is not delivered within 72 hours of the promised timeline.
• Expert Unavailability: If a scheduled voice consultation is canceled by the expert and we are unable to provide an alternative slot.

2. Non-Refundable Scenarios

Refunds will NOT be issued in the following cases:

• Subjective Satisfaction: Since astrology is a matter of belief and interpretation, refunds are not provided based on "unpleasant" predictions or dissatisfaction with the advice given.
• Incorrect Data: If the user provides an incorrect Date, Time, or Place of Birth. Once a report is generated with provided data, no refund is possible.
• Report Already Delivered: Once a digital PDF report has been sent via Email or WhatsApp, the service is considered fulfilled.
• User No-Show: If you miss a scheduled voice consultation call without 24-hour prior notice.

3. Cancellation Policy

• Digital Reports: Orders for Kundli reports cannot be canceled once the payment is successful as the calculation process begins immediately.
• Consultations: You may request a reschedule or cancellation for a voice call at least 24 hours before the scheduled time by contacting support.

4. Refund Process

To request a refund, please email support@astrocape.in with your Order ID and reason for the request. Once approved:

• Refunds are processed back to the original payment method (Card, UPI, or Net Banking).
• It typically takes 5-7 business days for the amount to reflect in your bank account.

5. Contact Information

For any queries related to cancellations or refunds, please reach out to the owner:

Manthan Barkhane
S/O Mahesh Barkhane, Seelkanth, PO: Chinch, Dist: Sehore,
Madhya Pradesh - 466331
Phone: +91 8349715450
Email: support@astrocape.in